Common Issues

Answers and solutions to most common issues.

My 2FA is not working properly. What can I do?
First please make sure that you are using the right account for the right website. Some users also experience issues with 2FA because the clock on their p...
Wed, 20 Mar, 2019 at 8:18 PM
My email address is incorrect. How can I change it?
If you have not made any purchase in the system, we ask that you access the link https://wallet.thedigitalmoney.io/#!/newconfirmation, enter your username (...
Wed, 20 Mar, 2019 at 8:31 PM
How do I recover my Password?
Access the link https://wallet.thedigitalmoney.io/#!/recover to retrieve your password. Use the same email address as your account.
Wed, 20 Mar, 2019 at 8:46 PM
I cannot register another account. Why?
If you already have an active account in Digital Money and tries to create another account, the system may show you this message: "This document is...
Wed, 27 Mar, 2019 at 7:16 PM